Privacy Policy

Ahruf - Hissah Platform

Privacy Policy

Last updated: June 6, 2022
This Privacy Policy describes the policies and procedures of the Company (as defined below) on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Privacy Policy:
  • Account means a unique account created for You to access Our Service or parts of Our Service.
  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Privacy Policy) refers to Ahruf LLC, Sharjah Media City, Sharjah, UAE.
  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
  • Country refers to United Arab Emirates.
  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • Facebook Fan Page is a public profile named Hissah specifically created by the Company on the Facebook social network, accessible from https://www.facebook.com/hissahcom
  • Personal Data is any information that relates to an identified or identifiable individual such as a name, an identification number, location data, online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity.
  • Service refers to the Website.
  • Service Provider means any natural or legal person who processes Personal Data on behalf of the Company. It refers to third-party companies or individuals engaged by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
  • Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Website refers to the Hissah online platform, accessible from https://www.hissah.com
  • You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

    • Collecting and Using Your Personal Data
    Types of Data Collected
    Personal Data
    While using Our Service, We may ask You to provide Us with (or We may obtain) certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
  • Email address
  • First name and last name
  • Phone number
  • Address, PO Box number, City, Emirate
  • Bank account information in order to pay for products and/or services within the Service
  • Usage Data (see below)
    • When You pay for a product and/or a service via bank transfer, We may ask You to provide information to facilitate this transaction and to verify Your identity. Such information may include, without limitation:
  • Date of birth
  • Passport or National ID card
  • Bank card statement
  • Other information linking You to an address
    • Usage Data
    Usage Data is collected automatically when using the Service.
    Usage Data may include information such as Your Device's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of Our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
    When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
    We may also collect information that Your browser sends whenever You visit Our Service or when You access the Service by or through a mobile device.
    Tracking Technologies and Cookies
    We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:
  • Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of Our Service. Unless You have adjusted Your browser setting so that it will refuse Cookies, Our Service may use Cookies.
  • Flash Cookies. Certain features of Our Service may use local stored objects (or Flash Cookies) to collect and store information about Your preferences or Your activity on Our Service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies. For more information on how You can delete Flash Cookies, please read "Where can I change the settings for disabling, or deleting local shared objects?" available at https://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html#main_Where_can_I_change_the_settings_for_disabling__or_deleting_local_shared_objects_
  • Web Beacons. Certain sections of Our Service and Our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
    • Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.
    We use both Session and Persistent Cookies for the purposes set out below:
  • Necessary/Essential Cookies
    • Type: Session Cookies
    Administered by: Us
    Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
  • Cookies Policy/Notice Acceptance Cookies
    • Type: Persistent Cookies
    Administered by: Us
    Purpose: These Cookies identify if users have accepted the use of Cookies on the Website.
  • Functionality Cookies
    • Type: Persistent Cookies
    Administered by: Us
    Purpose: These Cookies allow Us to remember choices You make when You use the Website, such as remembering Your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter Your preferences every time You use the Website.
  • Tracking and Performance Cookies
    • Type: Persistent Cookies
    Administered by: Third-Parties
    Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify You as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the Device You use to access the Website. We may also use these Cookies to test new pages, features or new functionality of the Website to see how Our users react to them.
    For more information about the Cookies We use and Your choices regarding Cookies, please visit Our Cookies Policy or the Cookies section of Our Privacy Policy.
    Use of Your Personal Data
    The Company may use Personal Data for the following purposes:
  • To provide and maintain Our Service, including to monitor the usage of Our Service.
  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products, or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To provide You with news, special offers and general information about other goods, services, and events which We offer that are similar to those that You have already purchased or enquired about unless You have opted not to receive such information.
  • To manage Your requests: To attend and manage Your requests to Us.
  • To deliver targeted advertising to You: We may use Your information to develop and display content and advertising (and work with third-party vendors who do so) tailored to Your interests and/or location and to measure its effectiveness.
  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about Our Service users is among the assets transferred.
  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of Our promotional campaigns and to evaluate and improve Our Service, products, services, marketing, and Your experience.
    • We may share Your personal information in the following situations:
  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of Our Service, to advertise on third-party websites to You after You visited Our Service, for payment processing, to contact You.
  • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
  • With Affiliates: We may share Your information with Our affiliates, in which case We will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
  • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
  • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
  • With Your consent: We may disclose Your personal information for any other purpose with Your consent.
    • Retention of Your Personal Data
    The Company will retain Your Personal Data for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with Our legal obligations (for example, if We are required to retain Your data to comply with applicable laws), resolve disputes, and enforce Our legal agreements and policies.
    The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
    Transfer of Your Personal Data
    Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
    Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
    The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
    Disclosure of Your Personal Data
    Business Transactions
    If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
    Law enforcement
    Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
    Other legal requirements
    The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability
    • Security of Your Personal Data
    The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

    Detailed Information on the Processing of Your Personal Data
    The Service Providers We use may have access to Your Personal Data. These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies.
    Analytics
    We may use third-party Service providers to monitor and analyze the use of Our Service.
  • Google Analytics
    • Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of Our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
    You can opt-out of having made Your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.
    For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy
    Email Marketing
    We may use Your Personal Data to contact You with newsletters, marketing or promotional materials and other information that may be of interest to You. You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us.
    We may use Email Marketing Service Providers to manage and send emails to You.
  • Zoho Campaigns

    • Their Privacy Policy can be viewed at https://www.zoho.com/privacy.html
    Payments
    We may provide paid products and/or services within the Service. In that case, We may use third-party services for payment processing (e.g., payment processors).
    We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processors whose use of Your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
  • Apple Pay
    • Their Privacy Policy can be viewed at https://www.apple.com/legal/privacy/
  • Samsung Pay
    • Their Privacy Policy can be viewed at https://privacy.samsung.com/#/policy/samsung
    When You use Our Service to pay a product and/or service via bank transfer, We may ask You to provide information to facilitate this transaction and to verify Your identity.
    Behavioral Remarketing
    The Company uses remarketing services to advertise to You after You accessed or visited Our Service. We and Our third-party vendors use Cookies and non-cookie technologies to help Us recognize Your Device and understand how You use Our Service so that We can improve Our Service to reflect Your interests and serve You advertisements that are likely to be of more interest to You.
    These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies and to enable Us to:
  • Measure and analyze traffic and browsing activity on Our Service
  • Show advertisements for Our products and/or services to You on third-party websites or apps
  • Measure and analyze the performance of Our advertising campaigns
    • Some of these third-party vendors may use non-cookie technologies that may not be impacted by browser settings that block Cookies. Your browser may not permit You to block such technologies. You may be able to use the following third-party tools to decline the collection and use of information for the purpose of serving You interest-based advertising:
  • The NAI's opt-out platform: http://www.networkadvertising.org/choices/
  • The EDAA's opt-out platform: http://www.youronlinechoices.com/
  • The DAA's opt-out platform: http://optout.aboutads.info/?c=2&lang=EN
    • You may opt-out of all personalized advertising by enabling privacy features on Your mobile device such as Limit Ad Tracking (iOS) and Opt Out of Ads Personalization (Android). See Your mobile device Help system for more information.
    We may share information, such as hashed email addresses (if available) or other online identifiers collected on Our Service, with these third-party vendors. This allows Our third-party vendors to recognize and deliver You ads across devices and browsers. To read more about the technologies used by these third-party vendors and their cross-device capabilities please refer to the Privacy Policy of each vendor listed below.
    The third-party vendors We use are:
  • Google Ads (AdWords)
    • Google Ads (AdWords) remarketing service is provided by Google Inc.
    You can opt-out of Google Analytics for Display Advertising and customise the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads
    Google also recommends installing the Google Analytics Opt-out Browser Add-on - https://tools.google.com/dlpage/gaoptout - for Your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
    For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy
  • Twitter
    • Twitter remarketing service is provided by Twitter Inc.
    You can opt-out from Twitter's interest-based ads by following their instructions: https://support.twitter.com/articles/20170405
    You can learn more about the privacy practices and policies of Twitter by visiting their Privacy Policy page: https://twitter.com/privacy
  • Facebook
    • Facebook remarketing service is provided by Facebook Inc.
    You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/516147308587266
    To opt-out from Facebook's interest-based ads, follow these instructions from Facebook: https://www.facebook.com/help/568137493302217
    Facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using Your mobile device settings.
    For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: https://www.facebook.com/privacy/explanation
  • Instagram
    • Their Privacy Policy can be viewed at https://help.instagram.com/519522125107875

    Facebook Fan Page
    About the Facebook Fan Page
    The Company collects Your Personal Data while using the Service. As operator of the Facebook Fan Page https://www.facebook.com/hissahcom, the Company and the operator of the social network Facebook will jointly collect Your Personal Data.
    The Company has entered into agreements with Facebook that define the terms for use of the Facebook Fan Page, among other things. These terms are mostly based on the Facebook Terms of Service: https://www.facebook.com/terms.php
    Visit the Facebook Privacy Policy https://www.facebook.com/policy.php for more information about how Facebook manages Personal data or contact Facebook online, or by mail: Facebook, Inc. ATTN, Privacy Operations, 1601 Willow Road, Menlo Park, CA 94025, United States.
    Facebook Insights
    We use the Facebook Insights function in connection with the operation of the Facebook Fan Page and on the basis of applicable data protection laws, in order to obtain anonymized statistical data about Our users.
    For this purpose, Facebook places a Cookie on the Device of the user visiting Our Facebook Fan Page. Each Cookie contains a unique identifier code and remains active for a period of two years, except when it is deleted before the end of this period.
    Facebook receives, records and processes the information stored in the Cookie, especially when the user visits the Facebook services, services that are provided by other members of the Facebook Fan Page and services by other companies that use Facebook services.
    For more information on the privacy practices of Facebook, please visit Facebook Privacy Policy here: https://www.facebook.com/full_data_use_policy

    Children's Privacy
    The Service may contain content appropriate for children under the age of 13. As a parent, You should know that through the Service children under the age of 13 may participate in activities that involve the collection or use of personal information. We use reasonable efforts to ensure that before We collect any personal information from a child, the child's parent receives notice of and consents to Our personal information practices.
    We also may limit how We collect, use, and store some of the information of Users between 13 and 18 years old. In some cases, this means We will be unable to provide certain functionality of the Service to these Users. If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.
    We may ask a User to verify its date of birth before collecting any personal information from them. If the User is under the age of 13, the Service will be either blocked or redirected to a parental consent process.
    Information Collected from Children Under the Age of 13
    The Company may collect and store persistent identifiers such as Cookies or IP addresses from Children without parental consent for the purpose of supporting the internal operation of the Service.
    We may collect and store other personal information about children if this information is submitted by a child with prior parent consent or by the parent or guardian of the child.
    The Company may collect and store the following types of personal information about a child when submitted by a child with prior parental consent or by the parent or guardian of the child:
  • First and/or last name
  • Date of birth
  • Gender
  • Grade level
  • Email address
  • Telephone number
  • Parent's or guardian's name
  • Parent's or guardian's email address
    • For further details on the information We might collect, You can refer to the "Types of Data Collected" section of this Privacy Policy. We follow Our standard Privacy Policy for the disclosure of personal information collected from and about children.
    Parental Access
    A parent who has already given the Company permission to collect and use his child personal information can, at any time:
  • Review, correct or delete the child's personal information
  • Discontinue further collection or use of the child's personal information
    • To make such a request, You can write to Us using the contact information provided in this Privacy Policy.

    Links to Other Websites
    Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third-party's site. We strongly advise You to review the Privacy Policy of every site You visit.
    We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

    Changes to this Privacy Policy
    We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
    We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.
    You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

    Contact Us
    If You have any questions about this Privacy Policy, You can contact Us:
  • By email: support@hissah.com

    • Terms and Conditions

    Ahruf - Hissah Platform

    Terms and Conditions

    Last updated: June 6, 2022
    Please read these Terms and Conditions carefully before using Our Service.

    Interpretation and Definitions
    Interpretation
    The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
    Definitions
    For the purposes of these Terms and Conditions:
  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
  • Account means a unique account created for You to access Our Service or parts of Our Service.
  • Company (referred to as either "the Company", "We", "Us" or "Our" in these Terms and Conditions) refers to Ahruf LLC, Sharjah Media City, Sharjah, UAE.
  • Content refers to content such as text, images, or other information that can be posted, uploaded, linked to or otherwise made available by You, regardless of the form of that content.
  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • Feedback means feedback, innovations or suggestions sent by You regarding the attributes, performance or features of Our Service.
  • Tutorials refer to the online pre-booked tutoring session which is booked by You via the Service.
  • Orders mean a request by You to purchase Tutorials from Us.
  • Promotions refer to contests, sweepstakes or other promotions offered through the Service.
  • Service refers to the Website.
  • Terms and Conditions (also referred as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
  • Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
  • Website refers to the Hissah online platform, accessible from https://www.hissah.com
  • You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

    • Acknowledgment
    These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.
    Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.
    By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions, then You may not access the Service.
    You represent that You are over the age of 18. The Company does not permit those under 18 to use the Service.
    Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

    Placing Orders for Tutorials
    By placing an Order for Tutorials through the Service, You warrant that You are legally capable of entering into binding contracts.
    Your Information
    If You wish to place an Order for Tutorials available on the Service, You may be asked to supply certain information relevant to Your Order including, without limitation, Your name, Your email, Your phone number, Your credit card number, the expiration date of Your credit card, Your billing address, and Your shipping information.
    You represent and warrant that: (i) You have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any Order; and that (ii) the information You supply to Us is true, correct, and complete.
    By submitting such information, You grant Us the right to provide the information to payment processing third parties for purposes of facilitating the completion of Your Order.
    Order Cancellation
    We reserve the right to refuse or cancel Your Order at any time for certain reasons including but not limited to:
  • Tutorials availability
  • Errors in the description or prices for Tutorials
  • Errors in Your Order
    • We reserve the right to refuse or cancel Your Order if fraud or an unauthorized or illegal transaction is suspected.
    Your Order Cancellation Rights
    Any Tutorials You purchase can only be refunded in accordance with these Terms and Conditions and Our Cancellation & Refunds Policy.
    Our Cancellation & Refunds Policy forms a part of these Terms and Conditions. Please read Our Cancellation & Refunds Policy to learn more about your right to cancel Your Order.
    Availability, Errors and Inaccuracies
    We are constantly updating Our offerings of Tutorials on the Service. The Tutorials available on Our Service may be mispriced, described inaccurately, or unavailable, and We may experience delays in updating information regarding Our Tutorials on the Service and in Our advertising on other websites.
    We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.
    Prices Policy
    The Company reserves the right to revise its prices at any time prior to accepting an Order.
    The prices quoted may be revised by the Company subsequent to accepting an Order in the event of any occurrence affecting delivery caused by government action, higher foreign exchange costs and any other matter beyond the control of the Company. In that event, You will have the right to cancel Your Order.
    Payments
    All Tutorials purchased are subject to a one-time payment. Payment can be made through various payment methods We have available, such as Visa, MasterCard, Affinity Card, American Express cards or online payment methods (PayPal, for example).
    Payment cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If We do not receive the required authorization, We will not be liable for any delay or non-delivery of Your Order.

    Promotions
    Any Promotions made available through the Service may be governed by rules that are separate from these Terms.
    If You participate in any Promotions, please review the applicable rules as well as Our Privacy Policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.

    User Accounts
    When You create an Account with Us, You must provide Us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your Account on Our Service.
    You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password, whether Your password is with Our Service or a Third-Party Social Media Service.
    You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your Account.
    You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization, or a name that is otherwise offensive, vulgar, or obscene.

    Content
    Your Right to Post Content
    Our Service allows You to post Content. You are responsible for the Content that You post to the Service, including its legality, reliability, and appropriateness.
    By posting Content to the Service, You grant Us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service. You retain any and all of Your rights to any Content You submit, post, or display on or through the Service and You are responsible for protecting those rights. You agree that this license includes the right for Us to make Your Content available to other users of the Service, who may also use Your Content subject to these Terms.
    You represent and warrant that: (i) the Content is Yours (You own it) or You have the right to use it and grant Us the rights and license as provided in these Terms, and (ii) the posting of Your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person.
    Content Restrictions
    The Company is not responsible for the Content of the Service's users. You expressly understand and agree that You are solely responsible for the Content and for all activity that occurs under your Account, whether done so by You or any third person using Your Account.
    You may not transmit any Content that is unlawful, offensive, upsetting, intended to disgust, threatening, libelous, defamatory, obscene, or otherwise objectionable. Examples of such objectionable Content include, but are not limited to, the following:
  • Unlawful or promoting unlawful activity.
  • Defamatory, discriminatory, or mean-spirited Content, including references or commentary about religion, race, sexual orientation, gender, national/ethnic origin, or other targeted groups.
  • Spam, machine – or randomly – generated, constituting unauthorized or unsolicited advertising, chain letters, any other form of unauthorized solicitation, or any form of lottery or gambling.
  • Containing or installing any viruses, worms, malware, trojan horses, or other Content that is designed or intended to disrupt, damage, or limit the functioning of any software, hardware, or telecommunications equipment or to damage or obtain unauthorized access to any data or other information of a third person.
  • Infringing on any proprietary rights of any party, including patent, trademark, trade secret, copyright, right of publicity or other rights.
  • Impersonating any person or entity including the Company and its employees or representatives.
  • Violating the privacy of any third person.
  • False information and features.
    • The Company reserves the right, but not the obligation, to, in its sole discretion, determine whether or not any Content is appropriate and complies with this Terms, refuse, or remove this Content. The Company further reserves the right to make formatting and edits and change the manner any Content. The Company can also limit or revoke the use of the Service if You post such objectionable Content. As the Company cannot control all Content posted by users and/or third parties on the Service, You agree to use the Service at your own risk. You understand that by using the Service You may be exposed to Content that You may find offensive, indecent, incorrect or objectionable, and You agree that under no circumstances will the Company be liable in any way for any Content, including any errors or omissions in any Content, or any loss or damage of any kind incurred as a result of your use of any Content.
    Content Backups
    Although regular backups of Content are performed, the Company do not guarantee there will be no loss or corruption of data.
    Corrupt or invalid backup points may be caused by, without limitation, Content that is corrupted prior to being backed up or that changes during the time a backup is performed.
    The Company will provide support and attempt to troubleshoot any known or discovered issues that may affect the backups of Content. But You acknowledge that the Company has no liability related to the integrity of Content or the failure to successfully restore Content to a usable state.
    You agree to maintain a complete and accurate copy of any Content in a location independent of the Service.

    Copyright Policy
    Intellectual Property Infringement
    We respect the intellectual property rights of others. It is Our Policy to respond to any claim that Content posted on the Service infringes a copyright or other intellectual property infringement of any person.
    If You are a copyright owner, or authorized on behalf of one, and You believe that the copyrighted work has been copied in a way that constitutes copyright infringement that is taking place through the Service, You must submit Your notice in writing to the attention of Our copyright agent via email at support@hissah.com and include in Your notice a detailed description of the alleged infringement.
    You may be held accountable for damages (including costs and attorneys' fees) for misrepresenting that any Content is infringing Your copyright.

    Intellectual Property
    The Service and its original Content (excluding Content provided by You or other users), features and functionality are and will remain the exclusive property of the Company and its licensors.
    The Service is protected by copyright and other laws of both the United Arab Emirates and foreign countries.
    We reserve all rights in the Hissah name, logo and other brand elements. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company.

    Your Feedback to Us
    You assign all rights, title and interest in any Feedback You provide the Company. If for any reason such assignment is ineffective, You agree to grant the Company a non-exclusive, perpetual, irrevocable, royalty free, worldwide right and license to use, reproduce, disclose, sub-license, distribute, modify, and exploit such Feedback without restriction.

    Links to Other Websites
    Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.
    The Company has no control over, and assumes no responsibility for, the Content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such Content, Tutorials or services available on or through any such web sites or services.
    We strongly advise You to read the Terms and Conditions and privacy policies of any third-party web sites or services that You visit.

    Termination
    We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.
    Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your Account, You may simply discontinue using the Service.

    Limitation of Liability
    Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or US$ 100 (or local equivalent) if You have not purchased anything through the Service.
    To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

    "AS IS" and "AS AVAILABLE" Disclaimer
    The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.
    Without limiting the foregoing, neither the Company nor any of the company's provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, Content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or Content provided through the Service; or (iv) that the Service, its servers, the Content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.
    Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

    Governing Law
    By accessing or using the Service, You agree that the laws of the Dubai International Financial Centre in Dubai, United Arab Emirates shall govern your access to and use of the Service, and You agree to submit to the exclusive jurisdiction of the courts of the Dubai International Financial Centre in Dubai, United Arab Emirates.

    Disputes Resolution
    If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

    United States Legal Compliance
    You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a "terrorist supporting" country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

    Severability and Waiver
    Severability
    If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
    Waiver
    Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Terms shall not effect a party's ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.

    Translation Interpretation
    These Terms and Conditions may have been translated if We have made them available to You on Our Service. You agree that the original English text shall prevail in the case of a dispute.

    Changes to These Terms and Conditions
    We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material, We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.
    By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the Website and the Service.

    Contact Us
    If You have any questions about these Terms and Conditions, You can contact Us:
  • By email: support@hissah.com

    • Cancellation & Refunds Policy

    Ahruf - Hissah Platform

    Cancellation & Refunds Policy

    Last updated: June 6, 2022
    Thank You for transacting with Us.
    If, for any reason, You are not completely satisfied with Your transaction We invite You to review Our Cancellation & Refunds Policy.
    The following terms are applicable for any services that You purchased from Us.

    Interpretation and Definitions
    Interpretation
    The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
    Definitions
    For the purposes of this Cancellation & Refunds Policy:
  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Cancellation & Refunds Policy) refers to Ahruf LLC, Sharjah Media City, Sharjah, UAE.
  • Tutor means the individual offering Tutorials via the Website.
  • Tutorials refer to the online pre-booked tutoring session which is booked by You via the Service.
  • Orders mean a request by You to purchase Tutorials from Us.
  • Service refers to the Website.
  • Website refers to the Hissah online platform, accessible from https://www.hissah.com
  • You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

    • Cancellation by Student or Parent/Guardian
    You are entitled to cancel Your Order at any time prior to the scheduled start time of the Tutorial without giving any reason for doing so. If You request cancellation less than 24 hours prior to the scheduled start time of the Tutorial, the Tutor’s approval will be required for any refund (at the Tutor’s sole discretion).
    In order to exercise Your right of cancellation, You must inform Us of Your decision by means of a clear statement. You can inform Us of Your decision in the following ways:
  • By email: support@hissah.com
    • We will reimburse You for validly cancelled Tutorials via the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
    We will consider requests for refunds only in respect of Tutorials that are not completed (for reasons outside Your control) or which do not materially meet the content requirements or description. You may request a refund of any fees paid up to 24 hours after the completion of the Tutorial. We will consider such requests and may consult with the Tutor before making Our decision, which is final and binding on You and the Tutor.

    Cancellation by Tutor
    Tutors may cancel a scheduled Tutorial at any time prior to the scheduled start time of the Tutorial without giving any reason for doing so. If the Tutorial is cancelled by the Tutor:
  • You will be refunded for any fees paid;
  • We may charge the Tutor a cancellation fee if the Tutorial is cancelled less than 24 Hours prior to the scheduled start time of the Tutorial; and
  • such cancellation will be reflected in the Tutor’s KPIs.

    • Late Arrival
    If You are late for any Tutorial, You will not be entitled to any refund or reschedule (except at the Tutor’s sole discretion).
    If the Tutor is more than 10 minutes late for any Tutorial, a late fee will be charged to the Tutor, and You will be entitled to a partial credit.
    If the Tutor is more than 15 minutes late for any Tutorial, a late fee will be charged to the Tutor, and You will be refunded in full.

    Contact Us
    If You have any questions about Our Cancellation & Refunds Policy, please contact Us:
  • By email: support@hissah.com

    • Cookies Policy

    Ahruf - Hissah Platform

    Cookies Policy

    Last updated: June 6, 2022
    This Cookies Policy explains what Cookies are and how We use them. You should read this Policy so You can understand what type of Cookies We use, or the information We collect using Cookies and how that information is used.
    Cookies do not typically contain any information that personally identifies a user, but personal information that We store about You may be linked to the information stored in and obtained from Cookies. For further information on how We use, store and keep Your personal data secure, see Our Privacy Policy.
    We do not store sensitive personal information, such as mailing addresses, account passwords, etc. in the Cookies We use.

    Interpretation and Definitions
    Interpretation
    The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
    Definitions
    For the purposes of this Cookies Policy:
  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Cookies Policy) refers to Ahruf LLC, Sharjah Media City, Sharjah, UAE.
  • Cookies means small files that are placed on Your computer, mobile device or any other device by a website, containing details of Your browsing history on that website among its many uses.
  • Website refers to the Hissah online platform, accessible from https://www.hissah.com
  • You mean the individual accessing or using the Website, or a company, or any legal entity on behalf of which such individual is accessing or using the Website, as applicable.

    • The use of the Cookies
    Type of Cookies We Use
    Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.
    We use both session and persistent Cookies for the purposes set out below:
  • Necessary/Essential Cookies
    • Type: Session Cookies
    Administered by: Us
    Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
  • Functionality Cookies
    • Type: Persistent Cookies
    Administered by: Us
    Purpose: These Cookies allow Us to remember choices You make when You use the Website, such as remembering Your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter Your preferences every time You use the Website.
  • Tracking and Performance Cookies
    • Type: Persistent Cookies
    Administered by: Third-Parties
    Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify You as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device You use to access the Website. We may also use these Cookies to test new pages, features or new functionality of the Website to see how Our users react to them.
  • Targeting and Advertising Cookies
    • Type: Persistent Cookies
    Administered by: Third-Parties
    Purpose: These Cookies track Your browsing habits to enable Us to show advertising which is more likely to be of interest to You. These Cookies use information about Your browsing history to group You with other users who have similar interests. Based on that information, and with Our permission, third-party advertisers can place Cookies to enable them to show adverts which We think will be relevant to Your interests while You are on third-party websites.
    Your Choices Regarding Cookies
    If You prefer to avoid the use of Cookies on the Website, first You must disable the use of Cookies in Your browser and then delete the Cookies saved in Your browser associated with this Website. You may use this option for preventing the use of Cookies at any time.
    If You do not accept Our Cookies, You may experience some inconvenience in Your use of the Website and some features may not function properly.
    If You'd like to delete Cookies or instruct Your web browser to delete or refuse Cookies, please visit the help pages of Your web browser.
  • For the Chrome web browser, please visit this page from Google: https://support.google.com/accounts/answer/32050
  • For the Internet Explorer web browser, please visit this page from Microsoft: http://support.microsoft.com/kb/278835
  • For the Firefox web browser, please visit this page from Mozilla: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
  • For the Safari web browser, please visit this page from Apple: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac
    • For any other web browser, please visit Your web browser's official web pages.

    Contact Us
    If You have any questions about this Cookies Policy, You can contact Us:
  • By email: support@hissah.com

    • Disclaimer

    Ahruf - Hissah Platform

    Disclaimer

    Last updated: June 6, 2022

    Interpretation and Definitions
    Interpretation
    The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
    Definitions
    For the purposes of this Disclaimer:
  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Disclaimer) refers to Ahruf LLC, Sharjah Media City, Sharjah, UAE.
  • Service refers to the Website.
  • You mean the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • Website refers to the Hissah online platform, accessible from https://www.hissah.com

    • Disclaimer
    The information contained on the Service is for general information purposes only.
    The Company assumes no responsibility for errors or omissions in the contents of the Service.
    In no event shall the Company be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other tort, arising out of or in connection with the use of the Service or the contents of the Service. The Company reserves the right to make additions, deletions, or modifications to the contents on the Service at any time without prior notice.
    The Company does not warrant that the Service is free of viruses or other harmful components.

    External Links Disclaimer
    The Service may contain links to external websites that are not provided or maintained by or in any way affiliated with the Company.
    Please note that the Company does not guarantee the accuracy, relevance, timeliness, or completeness of any information on these external websites.

    Errors and Omissions Disclaimer
    The information given by the Service is for general guidance on matters of interest only. Even if the Company takes every precaution to insure that the content of the Service is both current and accurate, errors can occur. Plus, given the changing nature of laws, rules and regulations, there may be delays, omissions or inaccuracies in the information contained on the Service.
    The Company is not responsible for any errors or omissions, or for the results obtained from the use of this information.

    Views Expressed Disclaimer
    The Service may contain views and opinions which are those of the authors and do not necessarily reflect the official policy or position of any other author, agency, organization, employer, or company, including the Company.
    Comments published by users are their sole responsibility and the users will take full responsibility, liability and blame for any libel or litigation that results from something written in or as a direct result of something written in a comment. The Company is not liable for any comment published by users and reserve the right to delete any comment for any reason whatsoever.

    No Responsibility Disclaimer
    The information on the Service is provided with the understanding that the Company is not herein engaged in rendering legal, accounting, tax, or other professional advice and services. As such, it should not be used as a substitute for consultation with professional accounting, tax, legal or other competent advisers.
    In no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever arising out of or in connection with Your access or use or inability to access or use the Service.

    "Use at Your Own Risk" Disclaimer
    All information in the Service is provided "as is", with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose.
    The Company will not be liable to You or anyone else for any decision made or action taken in reliance on the information given by the Service or for any consequential, special or similar damages, even if advised of the possibility of such damages.

    Contact Us
    If You have any questions about this Disclaimer, You can contact Us:
  • By email: support@hissah.com
    • Copyright © 2022 Ahruf LLC. All rights reserved.